Returns & Exchanges
At Nina Shoes, we want you to be completely satisfied with your purchase. If your new footwear isn't a perfect fit, you can return unworn items in their original packaging within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Place the unworn shoes in their original box and secure them inside a shipping mailer to ensure they are protected during transit.
Attach Shipping Label
Download and print the prepaid return shipping label from our portal and affix it firmly to the outside of your package.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect your items, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing