Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine the correct shoe size for me?
We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between different styles like pumps and sandals.
What is your return policy for Nina Shoes?
We offer a 30-day return window for all unworn merchandise in its original packaging. Please ensure the soles are unmarked when trying them on at home by standing on a carpeted surface.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your shoes for a specific event or occasion.
Are Nina Shoes suitable for wide feet?
While many of our styles are designed with a standard medium width, we do offer a specific 'Wide Width' collection to ensure comfort and the perfect fit for all our customers.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Shop Pay for a faster checkout.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to monitor your package's progress.